The McGuff Company has 25 years of experience distributing a wide variety of medical products to physicians, clinics and hospitals nationwide. The company has built a loyal network of customers by providing high-quality, competitively priced products supported by excellent customer service.
When they launched a manufacturing company a few years ago, McGuff Pharmaceuticals, Inc., its success created new challenges. McGuff needed to realign their delivery service to match their expanding network of customers, particularly in rural areas. They wanted to promise guaranteed delivery within three business days and have online tracking. They also wanted to improve their cash flow with a fast and easy system for handling C.O.D. payments. When checks failed to reach the company within a week, McGuff had to determine if the driver forgot to collect the check or if the check was lost. When thechecks did arrive, McGuff manually processed them, further slowing cash flow and dragging down staff productivity.
"We needed to upgrade our package delivery service in line with our growth and our philosophy of putting customer service first," said Alicia Johnston, Vice President of Operations for McGuff. "UPS offered us a complete solution."
UPS's fully integrated network and guaranteed delivery immediately improved service levels by consistently meeting a three-day delivery commitment throughout McGuff's customer network, and a two-day delivery commitment where and when it was required. The reliability of UPS and the online tracking feature greatly improved customer satisfaction and reduced customer delivery inquiries.
"With UPS, we've seen a huge improvement in shipments - packages are reliably arriving on time, even in the rural areas," Johnston said. "Our customers are ecstatic."
To address check processing costs, UPS introduced McGuff to UPS Capital's C.O.D. Automatic1 service. After the driver delivers the package and collects a check, the check is deposited and electronically transferred directly into McGuff's bank account within two to three business days after delivery.
"Checks are now processed within days of delivery instead of after a week or more," Johnston said.
UPS Capital also provided McGuff with electronic access to their UPS C.O.D. remittance statements. The statement includes both the dollar amounts of the checks deposited and images of the actual checks. In addition, UPS Capital tailored the data of the statements and activity summaries to provide separate remittance information for each of McGuff's business divisions. To view a sample of the UPS C.O.D. password-protected Web site go to https://cod.ups.com.
McGuff now enjoys reliable, time-definite delivery and a stronger cash flow, while saving significant time in customer service and the accounting process.
"We used to spend a great deal of time tracking down packages and checks and manually processing payments," Johnston said. "UPS brought consistency and automation to our operations so we have more time to devote to our customers."
1The C.O.D. Automatic service is offered through UPS Capital Trade Protection Services, Inc. UPS Capital Corporation
and its affiliates reserve the right to change or cancel the C.O.D. Automatic service program at any time. The C.O.D.
Automatic service program is governed by the terms and conditions of the contract and certain limitations and exclusions apply. The information contained herein does not alter, supplement or amend the provisions of the applicable contract.
The C.O.D. Automatic service may not be available in all jurisdictions.
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